Q: I'm worried about using my card to pay on your website?

A. Inherent to our operations and business approach is the need to provide a secure, robust and reliable payment processing service. Information security is our top priority and one of our company values.

Lightvault use Realex Payments for online credit / debit card transactions. Realex are a highly trusted online payment card processor. Realex Payments are certified and approved by several leading financial institutions. Our systems and security controls are based on current industry standards and our staff continually research changes in the industry to ensure our controls are updated when required. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information.

Realex Payments have been accredited with the Account Information Security (AIS) certification by VISA and are one of a small amount of companies in Europe to achieve this. This shows our commitment to above industry standard in every aspect of payment processing.

The Payment Card Industry Data Security Standard (“PCI DSS”) was established in 2004 as an industry-wide set of requirements and processes to help ensure that cardholders can make purchases confident in the knowledge that their credit card information will be protected from fraudsters.

Realex Payments are compliant with PCI DSS Version 3.2, the highest level of PCI compliance, and Realex Payments were one of the first service providers in Europe to achieve this certification in November 2016. Realex Payments appeared on the VISA website as a case study on implementing the PCI DSS. To view our latest PCI-DSS certificate, please click here
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All information that is transmitted to Realex Payments over the internet is protected to ensure confidentiality. In addition to this confidentiality control all messages sent to and from our services are authenticated using digitally signed digests. Cardholder information is encrypted and hashed when stored on Realex Payments systems and will not be displayed in our reporting systems.