Frequently Asked Questions

Select one of the below questions to find out it’s answer.

General Questions

A. Inherent to our operations and business approach is the need to provide a secure, robust and reliable payment processing service. Information security is our top priority and one of our company values.

Lightvault use Realex Payments for online credit / debit card transactions. Realex are a highly trusted online payment card processor. Realex Payments are certified and approved by several leading financial institutions. Our systems and security controls are based on current industry standards and our staff continually research changes in the industry to ensure our controls are updated when required. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of information.

Realex Payments have been accredited with the Account Information Security (AIS) certification by VISA and are one of a small amount of companies in Europe to achieve this. This shows our commitment to above industry standard in every aspect of payment processing.

The Payment Card Industry Data Security Standard (“PCI DSS”) was established in 2004 as an industry-wide set of requirements and processes to help ensure that cardholders can make purchases confident in the knowledge that their credit card information will be protected from fraudsters.

Realex Payments are compliant with PCI DSS Version 3.2, the highest level of PCI compliance, and Realex Payments were one of the first service providers in Europe to achieve this certification in November 2016. Realex Payments appeared on the VISA website as a case study on implementing the PCI DSS. To view our latest PCI-DSS certificate, please click here
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All information that is transmitted to Realex Payments over the internet is protected to ensure confidentiality. In addition to this confidentiality control all messages sent to and from our services are authenticated using digitally signed digests. Cardholder information is encrypted and hashed when stored on Realex Payments systems and will not be displayed in our reporting systems.
A: Yes we will keep your details private.

Lightvault operates under the Data Protection Acts 1988 and 2003 and as such has set out the following Privacy Statement.

The Principles of our Privacy Statement are as follows:

1. To obtain and process data / information fairly.
2. To Keep data only for one or more specified, explicit and lawful purposes.
3. To use and disclose it only in ways compatible with these purposes,
4. To keep your data safe and secure.
5. To keep it accurate, complete and up-to-date.
6. Ensure that it is adequate, relevant and not excessive.
7. Retain it for no longer than is necessary for the purpose or purposes.
8. Give a copy of his/her personal data to than individual, on request.
A. Our staff have been trained to read building plans and we offer a free lighting consultancy service in our showroom. This can help customers select the correct products to give their build the best possible lighting design.
A. Choosing the correct colour temperature is imperative to good light design. We can advise you on the correct colour temperature to give you the correct mood or task lighting with the appropriate wattage. This will save on your energy costs also.
A. LEDs are up to 90% more efficient than standard incandescent light bulbs and can be used on a dimmer switch or photocell. We carry a huge range of LED bulbs and light fittings. These can be incorporated into a new build or retro fitted to existing fittings.
A. Put simply lighting control helps your set scenes to set the appropriate mood, saves energy and suits the way you live your life. We can also integrate heating and AV control.
Modules allow you to customise your switches and sockets requirements. You can include USB Charging points, Speaker Connections, Network points to compliment your lifestyle.
Follow our step by step guide to find the right bulb. Bayonet Cap, Small Bayonet Cap, Edison Screw, Small Edison Screw, Gu10, Mr16.